I was watching the footie on one of my Sky Q mini boxes tonight when the picture started to freeze and I once again saw the dreaded blue screen, telling me there was a connectivity issue. At first I thought that my solution had perhaps finally failed me, but a quick investigation revealed that my daughter had accidentally connected her Amazon Fire stick to the Sky hub, rather than the new AP.
A quick switch to the correct WiFi point and everything was fine. To my mind this absolutely proves that the Sky Router must be to blame here. The normal issue is poor wifi connection which can be helped by using Sky Q boosters or by linking the boxes by ethernet or powerline. Video signals are easily upset by dropped packets and jitter packets taking variable time to appear these can be mitigated by buffering but Q has a relatively small buffer to avoid delay so the signal can be lost quite easily.
This is why although theoretically slower many people prefer ethernet. I guess the reality is, despite the fact that it's what almost everyone on the planet uses, wifi is truthfully a pretty flakey delivery system altogether.
As Chrisee says, there's a whole host of environmental factors that can affect the quality of signal strength and speed. Given this fact I still can't help but wonder whether Sky Q is a brilliant idea that's hampered by the limitations of the technology.
All homes and locations are different of course and I can only say what I've found. My new AP delivers excellent signal strength throughout a 5-bed house and it is of course operating within the same environment that Sky seems to struggle with. One solution is to get some powerline adapters and hard wire the Mini box es. Or you could do what I did. I plugged another router into the Q hub and turned off the Q's WiFi.
I now have faster WiFi than before without the sharing that the Q Hub does. None of them worked for me. I even message the sky employee who, in that thread mentions a software update to fix it, and he said there nothing else to try. If it is less than 14 days since you had Q installed you can cancel and return to your previous set up. I would start by putting everything in writing and sending this to Sky, requesting them to suggest a solution.
The advisor then removed the early termination charges without arguing or any more test.Sky Q is a highly impressive TV platform, especially in its multiroom format. It uses Wi-Fi to pump content around your house from TV box to TV box and can even be used as a mesh Wi-Fi system to ensure you have no dead spots at home.
It can, however, be a little fussy about the way you set it up, particularly if you decide you'd rather get your broadband from another provider. If you've been having a few problems with the system cutting out, then we're here to help with our guide to getting those problems sorted out. Buy Sky Q today from Sky. In this guide, we'll take you through what to do to get the most out of your Sky Q Mini and tablet streaming devices and, while you shouldn't need it with everything set up correctly, we'll also show you how to properly set up your Sky Q boxes on Ethernet.
Before we get into the real details, however, it's worth explaining how the system works. In our experience and from reading all the various advice on forum threads, the problems are largely caused by changes being made to a system that upset the way the Sky Q mesh network behaves. Tweak things the wrong way and it can cause issues with, or bypass completely, the mesh network used for streaming. Read on for the full story or jump straight to the bit you're interested in using the links below.
A mesh network means that, in the system, every Sky Q device main box, Mini boxes and boosters acts as a booster, but it's the system that finds the most efficient and fastest way of transmitting data: your Sky Q Mini box in the bedroom, for example, might send its signal to a Sky Q Booster, which then sends it to the main box.
Mesh networks are often slower than a traditional network, but add reliability and boost overall coverage. For Sky Q, the latter points are the most important, as you only need enough bandwidth to stream HD and reliability is more important than speed. How the mesh network works depends on whether you have Sky broadband and a Sky Q hub, or a regular broadband connection.
Please be wary of advice about disabling the 2. If you don't have Sky broadband or a Sky Q hub, your system works in a slightly different way. Your Sky Q Silver box connects to your router via 2.
This means that download speeds to your Sky Q box are limited by the quality of your wireless network. All Sky Q Mini boxes also connect to your 2. The 2. As robust as this system is, problems start to occur if you want to make changes. One of the most common ones is that people think that their Mini boxes are connected to a 2.
This is why a hidden network is created. The next mistake is that Mini boxes are then connected directly to the 2. Doing this joins the Mini to your 2. A secondary problem is deciding to connect your main Sky box via Ethernet, as this can interfere with your mesh network.
If you decide to use Ethernet from your main box, you need to properly configure your entire system again.
This will disable 2. With this system, both the 2. However, doing this causes problems, as it breaks down the mesh network and can force Sky Q Mini boxes to connect via 2. For a stable system, you have to use the default settings. Connecting your main box via Ethernet can also cause problems, as you have to properly reconnect all of your Mini boxes and Boosters to your network, so that the mesh network can be rebuilt.
Any drop-outs or issues here will come purely down to the quality of your network connection and your network speed. If you've got Sky Broadband, you shouldn't have problems, as all of the Mini boxes act as hotspots. If you don't have Sky broadband, read my guide on how to extend Wi-Fi range.
The default installation option is to have the main Sky box connected to your existing 2. Additional Sky Q Mini boxes connect to your 2.Sky Q comes bundled with new set-top boxes, an unrecognisable touchpad remote control and an upgraded home broadband hub.
Sky Q also lets viewers record four programmes at once — while watching a fifth. But there are two main bundles, two different set-top boxes, optional multi-rooms and discounts based on whether you buy Sky Movies or Sky Sports.
Sky Q comes with a fancy new touchpad remote that lets viewers zoom through the on-screen menus with a simple flick of your thumb.
How to extend Wi-Fi range: Increase your speed and fix slow internet problems
But Sky has also built-in a nifty trick to ensure you never lose its fancy new remote down the back of the sofa. A tap on the shiny Q logo on the front of the Sky Q box will make the remote bleep at the top of its voice — helping you track it down in the house.
Sky Q includes a number of new features and tricks to help you multi-task while watching the latest episode of your new favourite show. One of these is the inclusion of apps — small lightweight pieces of software that slide-in from the side of the screen and offers a quick glimpse at additional information.
At launch, it looks like there will only be a selection of Sky's own apps, including Sky News and Sky Sports — so you can check the latest headlines or scores without interrupting your movie. Quickly checking your Twitter timeline, or ordering a Domino's pizza using your Sky Q remote — without interrupting your show — would be great additions.
Sky Q finally lets customers free their recordings from the set-top box in their lounge and take them on the road with you. Android and iOS tablet apps let you download recordings from the Sky Q or Sky Q Silver box in your lounge and watch them on your commute or flight.
Unfortunately there are a few exemptions with this feature as not all of your recordings can be transferred. If you opt for Sky Q broadband as part of your new television package, you'll be treated to a brand-new hub. The nifty new piece of hardware brings faster speeds to your home — and even boosts coverage around your entire home. This should give your broadband an extra boost and make sure the signal stays strong across your house. Tablet users who want to stream content or download recordings from their bedroom should be particularly pleased with this feature.
Sky has also bundled a dedicated search button — so you can quickly scour on-demand and TV listings for your favourite show at the touch of a button. No more awkwardly pointing your remote at the TV, too — thanks to the Bluetooth technology used to communicate with your Sky Q box.
But despite these cutting-edge features and improvements, the Sky Q remote still runs on AAA batteries. Unlike the touchscreen Apple TV remote, which charges over the same Lightning Cable used to charge an iPhone, Sky has opted for old fashioned batteries.
We're not sure how much of a tax features like voice search, bluetooth and the touchpad will take on your humble AAAs, but let's hope battery life is good enough that this doesn't become an issue. The Sky Q boxes are fully compatible with Bluetooth music playback, so you can quickly beam your favourite track or online radio station through your TV speaker system. This is great news for Apple Music subscribers.Wi-Fi interference from your neighbours isn't the only cause of lower signal - there is much around the home that could be getting in the way.
Here are 10 of the top offenders. Everyone, from BT to regulator Ofcom and router manufacturers, points their finger at the senders and similar devices, such as baby monitors and wireless security cameras. Microwave ovens were the very first household electronic devices to emit interference in the 2. Wireless speakers, console controllers and music players: it might seem like the living room of the future, but those devices can all interfere with Wi-Fi.
Bluetooth devices can also interfere with Wi-Fi. The culprit: that festive, sparkly, lit-up tree in the living room.
Fluorescent lighting can also degrade signal, but analysts stressed that the router would need to be placed very close to the light to cause a noticeable interference. The worst culprit is chicken wire, which is used to help plaster stick to walls, especially in Victorian or Edwardian era homes.
The gaps in the metal mesh are just the right size to block waves from the 2. Modern homes constructed largely of plaster board also use signal-bouncing foil coating in bathrooms and kitchens. Indeed, any metal in walls can cause signal to degrade, with corners and staircases wreaking the most havoc in the home.
What can get in Wi-Fi's way?
Anything with metal running through it can degrade Wi-Fi signal, but cables add electricity to the mix, and the electromagnetic radiation given off can, in theory, create radio frequency noise that interferes, said Morgan. However, he stressed the effect is likely to be minimal. Large mirrors can hurt signal by reflecting it back — essentially the opposite of covering the wall behind a Wi-Fi router with tin foil. The ISP was forced to buy a new TV for one man after the power supply on his faulty television hit services in a m radius.
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Secondary menu. What can get in Wi-Fi's way?
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GravyBoat Posts: Forum Member. I live is quite a large, old house with thick, solid walls. I have a Sky ER router connected to the master socket in the centre of the house.
This serves the majority of the rooms to an acceptable standard but at the extreme left and right of the house are WIFI dead-spots, so I need to wirelessly extend the WIFI in two different directions. I have read that Sky provide an affordable extender called the Sky Q Booster.
SkyQ and Sonos
Has anyone had experience with this unit? I need to boost the WIFI in two different directions. Can I use two boosters? I don't have Sky Q TV. Would this be an obstacle? If it works as I envisage then it would be significantly cheaper than using an alternative whole home wifi solution.
PhilipS Posts: Forum Member. I was in the same position as you. I think you'll find that there are two different Sky boosters - one which predates Q, the other of which is sold to form part of a Q network. I've only used the second of these, which I suspect is specifically designed to work with the Q mesh network. It performs OK. It worked seamlessly with the Sky kit, so I'd infer from that that you can use non-Sky wifi extenders with the Sky router.
However, the problem with any Wifi extender is that it can only pass on what it receives - so if the signal is already pretty weak and therefore gives a slow connection when it reaches the extender, it isn't going to get any faster when its retransmitted from the extender. In my experience the sweet spot where it's far enough away to be worthwhile, but close enough to pick up a decent incoming signal is inevitably at a point in the middle of a room, or far away from a power outlet. The best option I found was to run ethernet cabling and put a wifi extender - the Apple thing, other brands are available - at the end of it.
This is not always going to be practical, but if you can it's reliable and gives you the fastest speed, assuming you use decent cable.
I also tried power line. It is dependent on having a reasonably straightforward connection through your house's power wiring from one point to the other, and in a big old house that may not be easy to get. In my case, the house wiring is in two independent sections because the house was built in two stages.
Originally, the old bit of the house was on an old-fashioned radial system lots of wires going out from the fuse box - Powerline would grudgingly connect across it, but a bit of wet string would have been more effective. When we rewired with a modern ring-main system, it would work fine within that ring, but was slow connecting between one half of the house and the other. So give it a go, but in a big, old house which is likely to have big, old wiring, or at least something more complex than your average new-build you may find that it's a bit temperamental.
Sign In or Register to comment.Please bare with me - My partner is having major problems with Wifi at her house but because I'm not the account holder sky won't speak to me which I understand due to data protection issues etc. I have found some interesting articles on here and the internet generally but not sure what to try first. The equipment: They have Sky broadband with a sky router and Sky Q.
They only have one Black Sky Q box which is in the room next to the router. In summary: The internet connection - for wired devices seems fine - but wifi connections are at best variable and at worst non existent.
There are a number of Wireless devices connected which include. If this is the case how can I get around it? I've read on this forum about issues relating to Apple iphones but this affects other devices as well. Am I right in thinking the Sky Q box uses it's own Wi-fi for downlading content such on-demand and this seems to work perfecly. Any pointers or clues? Sorry If I've not provided enough information and thanks in advance for any help. Two Q boxes Q Hub and Q TV can't be said to form a 'mesh': that requires at least three boxes, with the hardware working out the most efficient data path.
At best, your TV box is acting as a repeater for the Hub signal: if you only see one Sky SSID that client devices can associate with then that is happening correctly. What router was in use previously? Even then their advice is remedial at best - i. I did this, just for comedy value, sending them a picture of a router and computer screen on an otherwise empty desk in my study.
They came back and said that they could see a window in the room how unusual! The AP is just sat in the same location, next the the Sky router at the moment. At the time of writing I am at the property and have made some changes. Yes, I have changed two things at once or maybe more which is never a good approach I accept. The first thing I have done is move the bluray and sky now boxes from on top of the SkyQ box. I was concerned about the heat the SkyQ box was generating which is probably a red herring but can't be doing the box any good.
I've also changed the SkyQ box so it connects to the sky router via a cable. So at the time of writing I am set on a laptop in the lounge where the Q box is using the Wi-Fi of the router which is about 15 feet away via a solid wall.
I have successfully downloaded some very large files without any issues. If I start a ping running it also seems solid. If I start a ping running to www. WHat is interesting when this happens is are? At the time this is happening if I run speed test on my mobile via the same wifi I get expected results which is about 22Mb download and 2Mb upload.
So I am cotiniung to monitor. Later I will do wifi tests through the house as I suspect there are some dead spots un some of the upstairs rooms. I may invest in an access point for upstairs. Both of those changes are likely to have helped: the hardware on top of the Q TV box would definitely have been reducing the signal strength it was broadcasting, and the ethernet cable will be feeding it a full strength data connection, rather than whatever attenuated remnants it was getting before.
You said that your WiFi was fine before you had Sky, so I presume you also had the same phones and micro filters?Already have an account? Use your Sonos login details to log in to your account, or register one to engage with the community. Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
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I have been looking at Sky Q and have some concerns about the interaction between Sky Q and Sonos as they both seem to use a wireless mesh network. Does anyone have any thoughts about potential problems? Share Tweet Share Share. This topic has been closed for further comments.
You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Thanks ratty. I will probably give it a go and see what happens.